The balance of the RevenueBot account is not refundable except in cases of an erroneous top-up.
In addition to erroneous top-ups, funds received under the referral program and from sales in the marketplace are subject to payment.
An erroneous replenishment is a replenishment of the balance of the Revenuebot account instead of a replenishment of the exchange account.
Refunds of erroneous top-ups are made upon request to the support service, which must be done no later than 3 days from the date of top-up. All requests that are made later than 3 days from the moment of the erroneous top-up will not be met.
When returning erroneous top-ups, we charge a 10% manual processing fee of a minimum of 20 USD.
Refunds are made in the same currency in which the top-up was made, the user should take this into account when specifying the external account to which they need the refund to be made when contacting support.
Refunds are only possible for balance top-ups paid to us. Refunds are not made by internal transfers from other users.
